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About Missing Parts

Missing a 3D Metal Puzzle Piece?

Sorry to hear about your missing parts. But we can help you straighten it out.

Read Our Tips Below to See What You Can Do.

It's easy to misplace a metal model Kits piece, so make sure you look everywhere first.

Metal Model Kits pieces often wander off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece! Double and triple check the packaging — it's very possible the piece could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting, or storing the metal model kits. Check under chairs, inside open garbage cans, under rugs... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, We are willing to replace parts for you free of charge, the first replacement is free, free! When contacting us, it is best to tell us which part is missing, such as attaching a picture of the product or a picture of the instruction manual.

If you need any additional assistance, please free to contact us - we are here to help! 

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